Refund policy

RETURN POLICY:

  • We do offer returns in case your order faces some kind of issues or problems such as damaged goods, or missing goods. There are few things that we do not cover in our return policy, kindly read along and you will find all the detailed information, or you can directly contact at: help@dtfbrazoria.com for any kind of assistance.

WHAT WE DEEM AS DAMAGED:

  • Items arrive damaged in transit - product has visible damaged and is unusable.
  • Some of your order is missing due to the box/packet opening in transit 

Please contact us at help@dtfbrazoria.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit 
  • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
  • Items that are returned to us for an unauthorized refund or exchange
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at help@dtfbrazoria.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim: 

  • Subject line: CLAIM for order #12345
  • Description of your issue
  • Photo evidence of damage